Privacy Policy
Effective Date: November 25, 2025 | Last Updated: November 25, 2025
1. Introduction
WiseYield ("we," "us," or "our") is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy explains our data practices for the WiseYield platform and services.
By using our services, you agree to the collection and use of information in accordance with this policy. This policy applies to all users globally and is designed to comply with GDPR, CCPA, and other applicable data protection regulations.
2. Data Controller
WiseYield is the data controller responsible for your personal information. For data protection inquiries, contact us at:
Email: privacy@wiseyield.co
Address: MENA & EU Markets
3. Information We Collect
3.1 Information You Provide
- Account Information: Name, email address, password, company name, phone number
- Profile Information: Farm details, location, crop preferences, land size
- Payment Information: Billing address, payment method details (processed securely by third-party payment processors)
- Agricultural Data: Soil analysis, crop types, planting schedules, yield data, field coordinates
- Communications: Support tickets, feedback, feature requests via Featurebase
3.2 Information We Collect Automatically
- Usage Data: Pages visited, features used, time spent, interaction patterns
- Device Information: IP address, browser type, device type, operating system, language preferences
- Location Data: Approximate location based on IP address (precise farm location when provided by you)
- Cookies and Tracking: Session data, preferences, analytics data (see Cookie Policy for details)
- Performance Data: Error logs, system diagnostics, API usage metrics
3.3 Information from Third Parties
- Weather Services: Weather data correlated with your farm locations
- Authentication Providers: If you sign up via Google or other SSO providers
- Payment Processors: Transaction confirmations and payment status
4. How We Use Your Information
We process your personal data for the following purposes:
4.1 Service Delivery (Contractual Necessity)
- Provide AI-powered crop recommendations and yield predictions
- Process and analyze agricultural data
- Deliver weather intelligence and monitoring alerts
- Manage your account and subscription
4.2 Legitimate Business Interests
- Improve and optimize platform performance
- Develop new features and AI models
- Prevent fraud and ensure platform security
- Analyze usage patterns to enhance user experience
- Send product updates and relevant communications
4.3 Legal Compliance
- Comply with applicable laws and regulations
- Respond to legal requests and prevent illegal activities
- Enforce our Terms of Service
4.4 With Your Consent
- Marketing communications (you can opt-out anytime)
- Optional cookies and analytics
- Beta features and experimental AI models
5. AI-Powered Features
WiseYield uses artificial intelligence and machine learning to provide crop recommendations, yield predictions, and agricultural insights. Your agricultural data may be used to:
- Train and improve AI models (in aggregated, anonymized form)
- Generate personalized recommendations for your farm
- Predict crop performance and optimal planting schedules
- Identify patterns across agricultural regions
We ensure that AI processing respects your privacy and does not share identifiable farm data with third parties without your consent.
6. Data Sharing and Disclosure
We share your information only in the following circumstances:
6.1 Service Providers (Subprocessors)
- Cloud Infrastructure: Hosting and data storage (AWS, Google Cloud)
- Payment Processing: Stripe for subscription billing
- Analytics: Google Analytics for usage insights
- Communication: Email service providers for transactional emails
- Customer Support: Featurebase for feedback and support management
All subprocessors are contractually obligated to protect your data and comply with GDPR/CCPA standards.
6.2 Legal Requirements
We may disclose information if required by law, court order, or government regulation.
6.3 Business Transfers
In the event of a merger, acquisition, or sale, your data may be transferred to the successor entity.
6.4 With Your Consent
We will share your information with third parties only with your explicit consent.
7. International Data Transfers
Your data may be transferred to and processed in countries outside your residence, including the United States and other locations where our service providers operate.
For EU users, we ensure adequate protection through Standard Contractual Clauses (SCCs) approved by the European Commission and comply with GDPR requirements for international transfers.
8. Data Retention
We retain your personal data only as long as necessary:
- Active Accounts: Throughout your subscription period
- Deleted Accounts: 30 days for recovery, then permanently deleted (except where legally required to retain)
- Agricultural Data: Retained for AI model training in anonymized form
- Financial Records: 7 years for tax and accounting compliance
- Marketing Data: Until you withdraw consent or request deletion
9. Your Rights
Depending on your location, you have the following rights regarding your personal data:
✓ Right to Access
Request a copy of your personal data
✓ Right to Rectification
Correct inaccurate or incomplete data
✓ Right to Erasure ("Right to be Forgotten")
Request deletion of your personal data
✓ Right to Data Portability
Receive your data in a machine-readable format
✓ Right to Restrict Processing
Limit how we use your data
✓ Right to Object
Oppose processing based on legitimate interests or direct marketing
✓ Right to Withdraw Consent
Revoke consent at any time (without affecting prior lawful processing)
To exercise your rights, contact us at privacy@wiseyield.co. We will respond within 30 days.
California Residents (CCPA)
California residents have additional rights, including the right to know what personal information is collected, the right to know whether personal information is sold or disclosed, and the right to opt-out of such sales. We do not sell your personal information.
10. Security Measures
We implement industry-standard security measures to protect your data:
- End-to-end encryption for data in transit (TLS 1.3)
- AES-256 encryption for data at rest
- Regular security audits and penetration testing
- Multi-factor authentication (MFA) for account access
- Role-based access controls (RBAC) for internal systems
- 24/7 security monitoring and incident response
While we take reasonable precautions, no system is completely secure. If you suspect unauthorized access, contact us immediately at security@wiseyield.co.
11. Data Breach Notification
In the event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours, as required by GDPR and applicable laws. Notifications will include the nature of the breach, affected data, and remedial actions taken.
12. Children's Privacy
WiseYield is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us immediately for deletion.
13. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Review their privacy policies before providing any information.
14. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent notice on our platform. Continued use after changes constitutes acceptance of the updated policy.
15. Contact Us
For questions, concerns, or to exercise your rights: